1. Individual bookings (up to 4 people)Up to 48 hours prior to arrival (4.00 p.m. local time), the entire reservation can be cancelled free of charge.
If you cancel less than 48 hours prior to arrival, the first night of your stay will be deducted from your credit card. Backstay Hostel does not refund stays that have been cut short. This means that we do not refund the amount you paid at check-in.
The cancellation policy does NOT apply to Non-Refundable bookings. The total amount of the booking is deducted from the credit card at the time of booking. Changes are, therefore, not possible.
In case of no show, the entire amount of your stay will be charged.
2. Group bookings (up to 9 people maximum)It is possible to cancel the booking free of charge up to two weeks prior to arrival.
The total amount of the booking must be paid at least two weeks prior to arrival. If you cancel less than two weeks prior to arrival, Backstay Hostel will charge 50% of the total stay.
When part of the booking is cancelled, involving maximum four people of the complete booking, the individual cancellation policy shall apply.
3. Group bookings of 10 people and moreCancellation & payment policy will always be attached to the booking contract (and may depend on the size of the group)
Cancellation up to two months in advance: 10% cancellation fee
Cancellation between two months & one months in advance: cancellation fee will be your 50% deposit.
In the case of cancellation less than one month in advance, we will charge the full price of the booked beds.
Any changes to, and cancellations of, bookings must always be made in writing via firstname.lastname@example.org
The individual cancellation policy applies to cancellation of part of the booking, involving maximum six people of the entire booking.